Ergonomics

Ergonomics ultimately defines OT as it is about how person activity and environment work together. Below i have categorized person, activity and environment into three sections where i will discuss coffee making around ergonomics

Person

21 years of age

Responsibilities: make coffee, serve customers, wash dishes, prepare food, clear dishes, clean.

Gender: female

Competence/skills: 3 years experience/certificate in coffee skills

Attitudes: majority = positive, although depending on situation this can change

Time available: 25 hours per week

Financial resources: dependant on the job for living costs

Capacity to switch between activity's. Necessary for the job (fast paced environment)

Individuality: Personality, customer relationships, coffee design

Activity
Materials supplied (readily available)

Rhythms: group, pour, froth, pour (Coffee is produced the same way with the same amount of steps resulting in similar rhythm)

Specific process to follow (way of completion)

Cost varies between size, type of coffee

Mornings and lunchtime are extremely busy times whereas afternoons are quieter

Degree of engagement= with customers, other staff members

Environment

Need sufficient amount of space, regarding machine size, equipment accessibility. Counter space for food, milk, lids cups, money exchange etc.

Resources are available (milk daily delivery) (contract with cups, lids, coffee beans order weekly) sugar etc ordered when low
Coffee culture is very adamant in NZ (appreciation, socialisation) Environment can be in cafe stetting or takeaway
Winter = busier and over Christmas (coffee is consumed for stress (gives increased levels of energy)
Usually drank seated (during involvement in another activity eg work, conversation)

<------ cafe

setting

                                                                      

To understand the specifics of how coffee is produced and available in our favourite cafes, it is useful to have a read of this web page http://deborah-s-hildebrand.suite101.com/building-solid-work-relationships-a33852

I have been totally unaware of this information until discovering this site..eeek! Alot of preperation goes into the process of purchasing a coffee, from sowing the plants to transportation across countries, no wonder a bag of beans costs $50.00 NZ.